Customer Care

Customer Care Policy is designed to ensure that our customers receive the best possible service. We are committed to addressing your inquiries and concerns promptly and courteously. Our team is here to assist you, and we strive to resolve any issues as quickly as possible. If you need to contact us for any reason, please do so here. Thank you for choosing us; your satisfaction is our priority.

Privacy & Safety

Effective Date: 19 March 2025

At Patched ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following categories of personal data:

Personal Identification Information: Name, email address, postal address, phone number.
Payment Information: Billing details and payment method data.
Transactional Data: Purchase history and preferences.
Technical Data: IP address, browser type, device information, and usage data.
Marketing Data: Your preferences regarding receiving marketing communications.

2. How We Use Your Data

We process your personal data for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing and delivery.
Customer Support: To respond to your inquiries and provide customer service.
Marketing Communications: With your consent, to send promotional materials and updates about our products and services.
Legal Obligations: To comply with legal requirements and obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given us explicit permission to process your data for specific purposes.
Contractual Necessity: When processing is essential to fulfill a contract with you, such as processing orders.
Legal Obligation: When processing is required to comply with legal duties.
Legitimate Interests: When processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.

4. Data Sharing and Transfers

We may share your personal data with:

Service Providers: Third-party vendors who assist with payment processing, delivery, and marketing services.
Legal Authorities: When required by law or to protect our legal rights.
International Transfers: If your data is transferred outside the European Economic Area (EEA), we ensure adequate protection measures are in place, such as Standard Contractual Clauses.

5. Data Retention

We retain your personal data for no longer than necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting obligations. Retention periods vary depending on the type of data and its purpose.

6. Your Data Protection Rights

Under the GDPR, you have the right to:

Access: Request copies of your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data under certain conditions.
Restriction: Request restriction of processing your data in specific situations.
Portability: Obtain and reuse your data across different services.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw consent at any time where we rely on consent for processing.

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security assessments.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

admin@patch-d.co.uk.

Grass Roots

PATCHED Grass Roots Scheme – Terms and Conditions

Effective Date: 19 March 2025

Welcome to the Grass Roots Scheme operated by PATCHED (“we”, “us”, “our”), a UK-based company providing custom baseball caps featuring removable Velcro patch designs. By registering for this Scheme through our website (www.patch-d.co.uk), your sports club (“you”, “your”, “Club”) agrees to the following Terms and Conditions.

1. Overview of the Scheme

The PATCHED Grass Roots Scheme allows registered sports clubs to receive custom-designed baseball caps created by PATCHED, featuring a removable Velcro patch system and a unique design associated with the Club. In exchange for the Club’s participation and branding, PATCHED will pay a revenue share for each qualifying sale.

2. Registration and Eligibility

To participate in the Scheme:

Your Club must complete the official registration form provided by PATCHED.
You must designate an authorised representative to liaise with PATCHED.

3. Intellectual Property and Design Rights

By joining the Scheme, your Club agrees to:

Provide PATCHED with a high-resolution version of your official team logo.
Grant PATCHED a non-exclusive, royalty-free, global license to use your Club’s name, logo, and branding materials for the purpose of designing, marketing, and selling the custom cap.
Grant PATCHED full creative control and design rights over the final cap design, including but not limited to patch layout, colour scheme, and overall aesthetic.

PATCHED retains all intellectual property rights to the final cap design.

4. Sales and Revenue Sharing

PATCHED will list the Club’s custom cap on www.patch-d.co.uk for sale.
The Club will receive 10% of the "Sale Profit" from each cap and patch sold that features their team’s branding.
“Sales Profit” is defined as the gross sale price minus any material cost, returns, shipping costs, and VAT.

5. Payment Terms

Payments to the Club will be made monthly, on the 1st day of each month.
Payments will be made via bank transfer to the account details provided by the Club at registration.
Only sales completed in the previous calendar month will be included in each monthly payout.
No payment will be made for months where no sales occurred.

6. Club Responsibilities

The Club agrees to:

Promote the PATCHED cap via their own channels (e.g., social media, newsletters, match days) where reasonably possible.
Ensure that all information provided to PATCHED is accurate and up to date.
Refrain from reproducing, selling, or distributing the PATCHED-designed cap independently.

7. Termination

PATCHED reserves the right to remove any Club from the Scheme at any time for any reason, including but not limited to breach of these Terms.

The Club may also request removal from the Scheme with 30 days’ written notice. In such cases:

The custom cap will be removed from sale.
All outstanding payments will be settled in the next payment cycle.

8. Limitation of Liability

PATCHED will not be liable for any indirect, incidental, or consequential damages arising from participation in this Scheme. Total liability shall not exceed the total payments made to the Club during the previous 12-month period.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the English courts.

10. Contact Us

For any questions regarding this Scheme or these Terms, please contact us at:
admin@patch-d.co.uk

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Google Pay

• Apple Pay